Comments on: The Anatomy of an Apology http://www.bobsommers.com/the-anatomy-of-an-apology-837.html Bob Sommers Sun, 25 Jul 2010 23:19:16 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Bob Sommers http://www.bobsommers.com/the-anatomy-of-an-apology-837.html/comment-page-1#comment-176 Bob Sommers Thu, 22 Jul 2010 17:00:43 +0000 http://www.bobsommers.com/?p=837#comment-176 Great point Peter. I hate fake apologies too ... and I must agree ... when someone says, "I'm sorry I upset you" it's a real turn off. Thanks for your comment. Great point Peter. I hate fake apologies too … and I must agree … when someone says, “I’m sorry I upset you” it’s a real turn off. Thanks for your comment.

]]> By: Peter Eastman http://www.bobsommers.com/the-anatomy-of-an-apology-837.html/comment-page-1#comment-175 Peter Eastman Thu, 22 Jul 2010 15:10:51 +0000 http://www.bobsommers.com/?p=837#comment-175 We use a shorter apology model in our training with a slightly different intent. It has only three parts: 1. I did it. (taking responsibility). 2. I'm sorry. (the actual apology) 3. Next time I will... (commitment to better/different/new behavior) Obviously, sincerity is a basic requirement - in this model, you can even get observable evidence of sincerity - do they do step three, as promised? My only problem now is when people fake apologize. It drives me nuts. For me, the worst apologies start with "I am sorry I upset you... " (not sorry for behavior, just my (over)reaction to it) or apologies that include the word "but". We use a shorter apology model in our training with a slightly different intent. It has only three parts:
1. I did it. (taking responsibility).
2. I’m sorry. (the actual apology)
3. Next time I will… (commitment to better/different/new behavior)

Obviously, sincerity is a basic requirement – in this model, you can even get observable evidence of sincerity – do they do step three, as promised?

My only problem now is when people fake apologize. It drives me nuts. For me, the worst apologies start with “I am sorry I upset you… ” (not sorry for behavior, just my (over)reaction to it) or apologies that include the word “but”.

]]> By: Kirk Heiner http://www.bobsommers.com/the-anatomy-of-an-apology-837.html/comment-page-1#comment-22 Kirk Heiner Thu, 02 Jul 2009 16:43:35 +0000 http://www.bobsommers.com/?p=837#comment-22 Great insight and article Bob. I loved it. Great insight and article Bob. I loved it.

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