Bob Sommers

me125

Hi, I’m Bob Sommers, The Likeability Guy

Prior to creating “Likeability,” I was responsible for building the largest customer service training company in the family150 country, Sommers Communication, Inc.. Our staff of professional speakers provided thousands of customer service workshops every year in virtually every community, and we were very good at what we did.

In 1996 I left the world of customer service training and moved to Maui with my family. It was the opportunity I needed to get to work on the most important project of my career.

pv150 The process of building Sommers Communication into a multi-million dollar business was a joy and it came very easily to me. Our programs were making a difference in the lives of our customers and the results were showing up in the national news. baseball125

The media wanted to know what we were doing differently to get such phenomenal results for our clients. Why were our customer service and selling program working when others were not?

What I discovered surprised me in its simplicity. As it turned out, we were not teaching customer service or selling skills. We were teaching our customers how to be likable.

We didn’t call it likeability at the time, we called it customer service and sales training, but it was nothing of the sort. It was LIKEABILITY!

All About Bob

Home: Maui, Hawaii, USA
Home Town: St. Louis, MO
Astrological Sign: Pisces
Chinese Sign: Year of the Dog
Favorite Movies: The Green Mile, Ghost, Defending Your Life

Favorite Books: Atlas Shrugged, How To Win Friends And Influence People, Oh The Places You Will Go!
Passions: Internet Marketing, Natural Healing, Alternative Energy, Public Speaking, Humor, Biking, Family, Swimming and Snorkeling.
Favorite Bands: Credence Clearwater Revival, Three Dog Night, Nitty Gritty Dirt Band, Chicago, Harvest
Favorite Subject In High School: Physics
Education: Engineer – University of Missouri at Rolla
Favorite Saying: “A mind once expanded can no longer return to its original dimension.”
Embarrassing Moment: I was speaking at a convention in Atlanta and walked into the restroom with my microphone turned on. Nothing else even comes close.
Vices: Habanero Peppers, StumbleUpon.Com, Kona Coffee

Computer: 24 inch iMac
Worst Job: Digging graves in a cemetery.
firetruck125 Best Job: President Sommers Communication, Fireman and InnKeeper at Pacific Villa, Maui
Things You Can Do That No One Else Can: Sing “Row, Row, Row Your Boat” backwards.
Birth Order: First born of four. sluh150
Happiest Moment: Becoming a father … twice.
Life Changing Moment: Near death experience falling through the ice when I was nine years old.
Fan of: St. Louis Cardinals Baseball, University of Tennessee and University of Missouri Football, SLUH soccer, Albert Einstein, Mark Twain, Ayn Rand
Political Views: Yes, I have political views and I probably agree with you on most issues.